Growing a business takes extreme attention to detail as well as excellent customer service.
In this episode my guest, Monica Shea, founder of a training program, Agent of Excellence shares how she saw a gap in the training provided for Real Estate Agents and turned her passion for Disney and Real Estate into a business.
She shares that to grow a business, get referrals, and retain customers it takes:
– Creating a system for the customer journey which she calls touchpoint mapping
– Setting and exceeding expectations
– Raising the standard for how you provide customer service
– The importance of creating a customer experience
– And a bonus strategy Disney calls “Put the lid on the trash can.”
Connect with Monica:
Website for Agent of Excellence
FaceBook Page for Agent of Excellence
Real Estate Website
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Connect with Jennifer
Are you an existing locally-owned business with a desire to grow? I help you fast-track your revenue, improve your profits, and position yourself as an expert and leader in your community to attract more customers. Learn more:
https://nextwavebusinesscoaching.com/
Schedule a 30-minute complimentary strategy session with Jen: https://nextwavebusinesscoaching.com/apply-now-questionnaire/
Get access to Grow Your Local Business growth tips:
https://mailchi.mp/nextwavebusinesscoaching.com/email-newsletter-sign-up
