Growing a business takes extreme attention to detail as well as excellent customer service. 

In this episode my guest, Monica Shea, founder of a training program, Agent of Excellence shares how she saw a gap in the training provided for Real Estate Agents and turned her passion for Disney and Real Estate into a business.  

She shares that to grow a business, get referrals, and retain customers it takes:

– Creating a system for the customer journey which she calls touchpoint mapping

– Setting and exceeding expectations

– Raising the standard for how you provide customer service

– The importance of creating a customer experience

– And a bonus strategy Disney calls “Put the lid on the trash can.”

Connect with Monica:
Website for Agent of Excellence

FaceBook Page for Agent of Excellence

Real Estate Website

Connect with Jennifer

Are you an existing locally-owned business with a desire to grow?  I help you fast-track your revenue, improve your profits, and position yourself as an expert and leader in your community to attract more customers.  Learn more:

Schedule a 30-minute complimentary strategy session with Jen:

Get access to Grow Your Local Business growth tips: